< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />
Unterstützung für PURE ONE S12 PRO EX
  • Themen
  • Problem
  • Lösung

Unless prompted to do so, do not press the trigger when checking any part of the machine.

Can't connect to the device

  1. Step1: Please choose the same region where the device was purchased.
     

  2. Step2: Please check if the WIFI network you are connecting to is 2.4G and not a 5G band. You may need to turn off the 5G signal before connecting WiFi or forget the network.
     

  3. Step3: Please check if your WiFi connection is stable.
     

  4. Step4: Please enable geolocation permissions when the app asks for access. On Iphone you can enable this by going into settings and finding the Tineco app and change the location access to "While Using the App".
     

  5. Step5: The app should connect within the 180 seconds allotted.
     

  6. Step6: If the device still can't connect to the router, please have the customer share a picture of where the error occurs.

Mehr Unterstützung für PURE ONE S12 PRO EX
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Melden Sie sich an, um 10% Rabatt auf Ihren nächsten Einkauf zu erhalten
Und exklusive Angebote, Rabatte und aktuelle Nachrichten über unsere neuesten Produkteinführungen.